We understand that shopping for diamond jewellery can be an exciting and critical decision, so we want to make the process as smooth and enjoyable as possible for you. That's why we have created a clear and easy-to-understand delivery and returns policy for your peace of mind.
Delivery Times: We take pride in providing prompt delivery, and we will keep you informed every step of the way. We believe in delivering your precious jewels in a timely and secure manner. That's why we entrust every order to the care of Royal Mail's Next Day Delivery service, arriving at your doorstep by 1 PM. For those beyond our borders, a nominal delivery charge may apply. A signature is required upon delivery to ensure your precious package is safe and secure, and your purchase is fully insured until it reaches you. If, for any reason, your package is not signed for; it will be returned to your local sorting office, where it can be collected with proper identification.
Shipping and Handling Costs: Our shipping and handling costs are included in your purchase price, so you won't have to worry about additional fees. If you need to make a return, shipping and handling costs will be covered by us.
Return Conditions: Our commitment to excellence is reflected in every piece of jewellery we create, crafted with care and precision in Great Britain. And, to further demonstrate our dedication to quality, each piece is marked by the prestigious British Office for Precious Metals Control. This hallmark of excellence symbolises our commitment to using only the finest materials.
Along with our 40-day return policy and luxurious packaging, you'll receive a Valuation Certificate with every purchase, ensuring that you're investing in beauty and quality that will last a lifetime. Experience the best of British craftsmanship with Almaas Diamonds.
Refunds: If you need to return, we will process your refund within 28 business days of receipt of the returned product. We will credit the original payment method for the total purchase amount.
Exchange Policy: If you would like to exchange a product, let us know, and we will assist you. We will cover shipping and handling costs for the exchange.
At Almaas Diamonds, we take immense pride in the artistry and precision of our jewellery. However, should you be less than satisfied with your purchase for any reason, our returns policy is here to provide reassurance. Here are the key details:
For further questions or clarifications, don't hesitate to contact our friendly customer service team via email at @almaasdiamonds.co.uk.
It's part of our lifelong commitment to our valued customers. We proudly offer a lifetime diamond upgrade program for all certified graded diamonds purchased from us. To take advantage of this program, contact one of our Diamond & Jewelry Consultants by calling 020 3302 7660. They will be happy to provide you with more information about the upgrade program and assist you in choosing your new diamond.
Every diamond and gemstone holds its unique story, and it's our job to ensure that story is accurate and authentic. That's why at Almaas Diamonds, we guarantee that every one of our stunning gems comes accompanied by a certificate issued by one of the world's top five gemology labs: GIA, AGS, HRD, IGI EGL, or GIE. And for our colourful stones, they receive a certificate from the International Colored Gemstone Laboratory (ICL).
We understand that the certificate is an essential aspect of the diamond buying process and serves as a quality assurance for our customers. That's why we only associate ourselves with the industry's strictest and most recognised laboratories, ensuring that our diamonds and gemstones meet the highest standards.
Your Almaas Diamonds jewellery reflects your unique style and impeccable taste, and we want to ensure it stays that way for a lifetime. That's why we proudly offer a Lifetime Warranty against any manufacturing defects.
Our commitment to quality is unwavering, and we believe in standing behind our products. So, whether it's a missing stone or a broken clasp, our warranty ensures that your jewellery will be as beautiful and vibrant as the day you received it.
The Care and Maintenance of Your Almaas Diamonds Jewellery As a proud owner of Almaas Diamonds jewellery, you can rest assured that our lifetime warranty protects your piece against any manufacturing defects. To ensure your piece stays in top condition, please keep in mind the following guidelines:
We stand behind the quality of our jewellery and strive to provide the best aftercare to ensure your piece remains beautiful for a lifetime.
We are committed to providing a positive and enjoyable shopping experience for all our customers, and our delivery and returns policy is just one way to make that possible. If you have any questions or concerns, please don't hesitate to contact us.
