At Almaas Diamonds, we understand that jewellery is more than a material object. It's an expression of love, commitment, and personal style. We take a unique approach to jewellery making, prioritising individuality and exclusivity. Unlike other jewellery retailers who mass produce, we focus on crafting one-of-a-kind pieces and custom designs for our customers. With a portfolio of stunning engagement rings and wedding bands, we pride ourselves on creating jewellery that truly stands out.
With decades of experience, we offer the exclusivity, design, and quality of big-name jewellery brands at a more affordable cost. Almaas expanded throughout the United Kingdom to provide local customers with trustworthy and personal jewellery services. Today, we have a growing online customer base across the globe.
We understand the importance of receiving your order quickly and efficiently. That's why we offer a range of options to ensure you get what you need when you need it. If you're in a rush, check out our sale products, which can typically deliver within 3-4 working days. Or, if you need something even sooner, get in touch with our team by emailing service@almaasdiamonds.com or giving us a call. We'll do everything we can to accommodate your needs.
If you're eager to know the status of your order, reach out to us roughly two weeks after your order was placed (3 weeks for bespoke orders). We'll be happy to provide an update. Alternatively, you can track the status of your order using the tracking code we sent you. If you need further assistance, email us at service@almaasdiamonds.com, and we'll be happy to help.
Our team understands that you may need your order delivered to a different address. If this is the case, we'll need a few additional documents to ensure we can do so safely and securely. It includes a copy of the cardholder's photo ID (a passport or driving license is recommended), a recent utility bill or bank statement (dated from the last three months), and a letter of authorisation, which must be printed and hand-signed by the cardholder. If you need help, our team will happily provide you with a format to use.
At Almaas Diamonds, we understand that sometimes a purchase may differ from what you expected. That's why we offer a generous 40-day grace period for returns. Ensure the jewellery is original, unworn, and undamaged, including all original packaging, certificates, and grading reports. Exceptions apply to earrings and pierced jewellery, custom commissions, personalised items, and engraved pieces, which may only be eligible for returns if agreed upon in writing.
In the event of a return or exchange, make sure that you follow the conditions outlined in our returns policy. It includes having a grace period of 40 days to return the purchase, ensuring the jewellery is in its original, unworn, and undamaged condition, and including all original packaging, certificates, and grading reports. Custom commissions, personalised items, and engraved pieces are only eligible for returns if faulty or otherwise agreed upon in writing. Contact our friendly customer service team if you need assistance with the returns process.
If you have lost the certificates for your Almaas Diamonds purchase, we can replace them for £350. Contact our customer service team for more information on the process.
If your jewellery from Almaas Diamonds is damaged or faulty, we will be happy to repair, replace, or give a full refund. Contact our customer service team to initiate the process. Replaced or repaired rings are non-returnable and non-exchangeable. In the event of exchanging for a replacement or resetting a diamond, the order will be exempt from future returns or exchanges.
Almaas Diamonds provides certificates from one of the world's top five gemology labs: GIA, AGS, HRD, IGI EGL, or GIE. For coloured stones, they receive a certificate from the International Colored Gemstone Laboratory (ICL).
Yes, Almaas Diamonds offers a lifetime warranty against any manufacturing defects. The lifetime warranty covers manufacturing defects like missing stones or a broken clasp.
Issues that arise from normal wear and tear, such as discolouration from exposure to chemicals, bent or worn-out prongs, and lost stones, are not considered manufacturing defects and are not covered by the warranty.
The warranty applies only to the original owner of the jewellery and only covers jewellery made by Almaas Diamonds.
Yes, we do deliver to the Channel Islands! Customers from the Channel Islands are eligible for tax-free purchases. To place an order, call our sales advisors at 0207 138 3672.
All orders on our website are subject to value-added tax (VAT). The VAT retail export scheme allows customers who purchase goods within the EU and export them outside the EU to be reimbursed the VAT amount. We'll gladly provide you with a VAT refund form if you're eligible.
Value-added tax (VAT) is collected for all shipments within the European Union. If you're located outside of the EU or in a country exempt from VAT, contact our customer care team at 020 3302 7660, and they will help you make your purchase over the telephone.
Mon-Sat: 10:00 am - 5:30 pm
Sun: 11:00 am - 3:30 pm
19 Hatton Garden, London EC1N8BA
