Welcome to Almaas Diamonds. Experience our brand new website.

Terms of Use

Almaas Diamond welcomes our crowning customers to our official website! By exploring our site, you're entering a world of luxury and style, and we can't wait to share it with you. When you use our site, you're part of our "Service," We want to ensure you have all the information you need to feel confident and informed.

So, here's the deal: when you visit our site, you agree to the terms and conditions outlined in our "Terms of Service." It includes all the details you need about our operations and your rights and responsibilities as a user. Whether you're browsing, shopping, or just taking a look, these Terms apply to you!

We've covered all the bases so you can enjoy your experience with us fully. We want everyone to feel confident and secure when using our site, from our customers to vendors. So, take a deep breath, relax, and get ready to be swept away by the magic of Almaas Diamonds!

 Age Requirement: Only individuals 18 or older can legally purchase through our website. It follows the relevant laws and regulations governing online transactions.

Product Representation: Our Website strives to accurately represent all products available for purchase, including descriptions and specifications. However, it is essential to note that while we make every effort to provide accurate information, there may be errors or inaccuracies in the content available on our Website. We do not offer a warranty or guarantee regarding the accuracy of such information.

Payment Processing: Our Website accepts multiple forms of payment, including credit cards and PayPal. It is important to note that full payment must be received before any merchandise will be shipped. It helps ensure our customers receive their purchases promptly and efficiently.

Shipping Information: Our shipping policy includes delivery within the United Kingdom and select international destinations. Shipping times and costs may vary based on the customer's destination and shipping method. Additionally, the customer must pay any customs duties or taxes that may apply to international shipments.

Return Policy: We offer a 14-day return policy for products in their original condition. It allows customers to return items if unsatisfied with their purchase. Refunds will be processed using the original method of payment.

Limitation of Liability: Our company cannot be held responsible for any damages or injury arising from using our products. It includes, but is not limited to, damages or injury resulting from normal wear and tear, improper use, or accident.

Intellectual Property Rights: All content on our Website, including text, graphics, logos, images, and software, is the property of our company or its content suppliers and is protected by applicable copyright laws. It helps to protect our intellectual property and that our customers use our content with proper authorisation.

Changes to Terms and Conditions: Our company reserves the right to modify these terms and conditions at any time and without prior notice. It allows us to update our policies in response to business or legal landscape changes. Continued use of our Website following any modifications constitutes acceptance of the revised terms.

Governing Law: These terms and conditions shall be governed and interpreted following the laws of the United Kingdom. It helps to ensure that any disputes that may arise will be handled in a manner consistent with the laws of the jurisdiction in which our company operates. Additionally, the principle of giving effect to conflicting legal principles is not applicable, as it is essential to have clear and consistent legal guidelines.

Privacy Policy of Almaas Diamonds

At Almaas Diamond, we believe in transparency and respect for our customers and website users. That's why we've created this comprehensive Privacy Policy to outline how we handle and protect your personal information.

Information Collection:

Personal data, or personal information, refers to any details about an individual that can use to identify them. We may collect, use, store, and transfer your data, which we have categorised as follows.

The information we collect includes the following:

  • Contact information: your first name, last name, and email address.
  • Other Identifier Data: your username.
  • Transaction Data: information about payments, including details of products you have purchased from us.
  • Technical Data: information about your device, such as the type of device, internet protocol (IP) address, and browser type.
  • Connection Data: information collected through Google Analytics, such as the type of device you use and the type of web browser you use.
  • Location Data: information about your location and how you use our services, such as traffic data and statistics about content uploaded, downloaded, and viewed.
  • Usage Data: information about your use of our services, including the websites you visited and the length of your visits.
  • Communications Data: information about any communication you have had with us, including emails, recorded phone conversations, and online chats.

We collect, use, and share information about groups of people, called Aggregated Data. This information doesn't show who someone is but gives us information about a group. For example, we might use information about how people use our Website to determine the most popular parts. If we combine this information with data that can identify someone, like their name or email address, we'll treat it as personal information and protect it.

Use of Information:

When you use our Website and provide personal information, we collect it. For example, if you:

  • Order diamond jewellery
  • Could you chat with us about our diamond products?
  • Sign up for our newsletter
  • Leave a comment on our blogs.
  • Take part in an online survey or enter a competition
  • Contact us by mail, phone, email, or text message
  • Report a problem with the Website

We Gather Data Effortlessly! Did you know that every time you visit our Website, we collect information about you through the magic of technologies such as cookies? Well, now you do! Here's a glimpse of what we might collect:

  • Data about your device, browser, or operating system.
  • Your IP address reveals your virtual whereabouts.
  • What links do you click, and what pages do you view on our Website?
  • How long do you spend on certain pages?
  • Topics you viewed or searched for.
  • How fast our pages respond to your requests.
  • Details of any errors or broken links you encounter.
  • How you interact with the pages (such as scrolling, clicks, and mouse-overs).
  • A complete record of the URLs you visit on our Website (including date and time).

So why do we collect this data? Well, for starters, it helps us ensure that our Website runs smoothly and that you get the best experience possible. Secondly, we use it to track online traffic and measure audience engagement across our Website. And the best part? We have a lawful reason to do so!

How long do we keep your information?

We keep your information for different lengths based on why and how you gave it to us. If you purchased our Website, we keep records of the transaction for up to seven years for quality assurance and customer service purposes. If you signed up for email marketing, we would hold your email until you unsubscribe. You can request for us to delete your data. Sometimes, we may anonymise your information for research, which may keep indefinitely.

Information Sharing:

Your information is confidential with us and will never be shared with third parties except as required to fulfil orders, comply with legal requirements, or protect the rights and safety of our customers and company. We understand your personal and private information, and we take great care to protect it.

Data Security:

At Almaas Diamonds, we understand the importance of securing your personal information. That's why we use advanced encryption (SSL) to protect and store your data on secure servers on our premises and through trusted third-party data centres.

We take extra measures to ensure the same level of protection for your data even when it's transferred outside the UK. We only transfer data to countries that offer adequate protection and may use special contracts for added security.

If you ever need more information about how your data is transferred, don't hesitate to reach us at -Almaas Email ID. Finally, if we provide you with a password to access parts of our Website, we ask that you keep it confidential. Your password is a precious key to your information, so please don't share it with anyone.

Data Retention:

We believe that privacy is paramount. That's why we store your information for only as long as it's needed to fulfil the purpose it was gathered for or as required by law. You can always trust us to handle your information with the utmost care and sensitivity.

Customer Access:

"Get Access to Your Data" At any time, you can ask to see the personal information we have on you. It is known as a "subject access request." You have the right to check if your data is correct and ensure we're handling it legally. You can't ask for information about other people or documents that don't relate to you. To make a request, write to us using the contact information provided and let us know you want to see your data.

"Correct or Remove Your Information" If you think any of your personal information we have is wrong, you can ask us to fix it. If you don't think we need to keep your information, you can also ask us to delete it. Please confirm the new data you give us, and we may also check it. If there is a good reason for us to keep your information, we will let you know why.

Changes to Privacy Policy:

We reserve the right to modify this Privacy Policy at any time and will promptly communicate any changes to our customers and website users. We understand that privacy constantly evolves and will strive to provide you with the most up-to-date information and protection.

Contact Information:

Connect with Us Got questions or concerns about this Policy? Want to exercise your rights? Feel like the Policy needs to be followed?

If you need help, don't hesitate to reach out to us at the following contact information:

Or, drop us a line at 020 3302 7660 or sales@almaasdiamonds.com, and we'll be happy to assist.